Legal
Privacy Policy
Last updated: January 15, 2026
This Privacy Policy describes how Design for Pets ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from designforpets.co, or otherwise communicate with us (the "Services"). "You" means the user of the Services, whether a customer, website visitor, or another individual whose information we collect. By using the Services, you agree to the collection, use, and disclosure of your information as described here.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised policy on the Site, update the "Last updated" date, and take any other steps required by law.
Information We Collect
The personal information we collect depends on how you interact with our Site and Services.
Information you provide directly may include:
- Contact details such as your name, address, phone number, and email.
- Order information such as billing and shipping address, payment confirmation, email, and phone number.
- Account information such as username, password, and security questions.
- Shopping information such as items viewed, saved, or purchased, and loyalty points, reviews, referrals, or gift cards.
- Customer support information you include when communicating with us.
Usage data we collect automatically may include device and browser information, network connection, IP address, and how you interact with the Services, using cookies, pixels, and similar technologies.
Information from third parties such as companies that support our Site (e.g., Shopify), payment processors, and partners who collect information using tracking technologies.
How We Use Your Information
- Providing products and services — to process payments, fulfill orders, manage your account, arrange shipping, and handle returns and exchanges.
- Marketing and advertising — to send promotional communications and show you relevant advertisements.
- Security and fraud prevention — to detect, investigate, and act on possible fraudulent, illegal, or malicious activity.
- Communication and service improvement — to provide customer support and improve our Services.
Cookies
Like many websites, we use cookies to power and improve our Site, to remember your preferences, and to run analytics. We may also allow third parties to use cookies to tailor services and advertising. For cookies related to Shopify, see shopify.com/legal/cookies.
Most browsers accept cookies by default, but you can set your browser to remove or reject them. Blocking cookies may affect how some features work.
Our website recognizes the Global Privacy Control (GPC) signal. If you notify us of your preference through GPC, we treat it as a valid request to opt out of sharing or targeted advertising for that browser or device. We do not recognize other "Do Not Track" signals.
How We Disclose Your Information
We may disclose your personal information to third parties for contract fulfillment and other legitimate purposes, including:
- Vendors and service providers who perform services on our behalf (e.g., IT, payment processing, analytics, customer support, cloud storage, fulfillment, and shipping).
- Business and marketing partners, who use your information under their own privacy notices.
- Third parties when you direct or consent to the disclosure, such as social media widgets or login integrations.
- Our affiliates and corporate group.
- In connection with a business transaction (such as a merger or bankruptcy), to comply with legal obligations, or to protect our rights and the rights of others.
In the past 12 months we have disclosed the following categories of personal information for the purposes above: identifiers and contact details; California Customer Records categories; commercial information (order, shopping, and customer-support information); internet or network activity such as Usage Data; and geolocation data (e.g., from an IP address). Recipients include vendors and service providers acting on our behalf, business and marketing partners, and affiliates.
We have "sold" or "shared" (as defined by applicable law) the following categories with business and marketing partners for advertising and marketing: identifiers (name, email, phone); commercial information (records of products or services purchased); and Usage Data. We do not use or disclose sensitive personal information without your consent or to infer characteristics about you.
Third-Party Websites & Links
Our Site may link to websites operated by third parties. If you follow these links, you should review their privacy and security policies. We are not responsible for the privacy, security, or content of third-party sites, and our inclusion of such links does not imply endorsement.
Children's Data
The Services are not intended for children, and we do not knowingly collect personal information about children. If you are a parent or guardian of a child who has provided us with their information, you may contact us to request deletion. As of the effective date, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age.
Security & Retention
No security measures are perfect, and we cannot guarantee "perfect security." Information you send may not be secure in transit, so we recommend not using insecure channels for sensitive information. How long we retain your information depends on factors such as maintaining your account, providing the Services, complying with legal obligations, and resolving disputes.
Your Rights
Depending on where you live, you may have some or all of these rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances.
- Access / Know — request access to the personal information we hold about you.
- Delete — request that we delete your personal information.
- Correct — request correction of inaccurate information.
- Portability — receive a copy of your information or have it transferred.
- Restriction of processing — ask us to stop or restrict processing.
- Withdraw consent — where we rely on consent.
- Appeal — appeal our decision if we decline a request.
- Manage communications — opt out of promotional emails anytime via the unsubscribe link.
We will not discriminate against you for exercising these rights. We may need to verify your identity before responding, and you may use an authorized agent in accordance with applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, depending on where you live you may have the right to appeal or to lodge a complaint with your local data protection authority.
International Users
We may transfer, store, and process your personal information outside the country you live in. If we transfer information out of Europe, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses (or UK equivalents), unless the destination country provides an adequate level of protection.
Questions about our privacy practices, or want to exercise your rights? Email hello@designforpets.co or write to us at 5331 Reynier Avenue, Los Angeles, CA 90056, US.