Customer Care
Shipping Policy
Thank you for choosing Design for Pets. We're committed to a smooth, transparent shopping experience — here's everything you need to know about how your order is processed and shipped.
Processing Time
- Orders are typically processed within 3 business days of purchase.
Shipping Methods
- We offer standard shipping, with estimated delivery of about 5 business days after your order is dispatched.
Shipping Rates
- Shipping rates are calculated at checkout based on the weight and destination of your order.
- Free standard shipping on all orders over $75.
Order Tracking
- Once your order ships, you'll receive a confirmation email with tracking information.
- Track your order anytime through the carrier's website.
Where We Ship
- We currently ship within the United States only.
- Orders shipping to Hawaii and Alaska may be subject to an additional shipping charge.
- We don't offer international shipping at this time, but join our newsletter to be the first to know if that changes.
Undeliverable or Returned Packages
- Please double-check your shipping address at checkout.
- Packages returned or deemed undeliverable due to an incorrect address may incur additional shipping charges.
Shipping Delays
- We make every effort to meet delivery estimates, but unforeseen circumstances may occasionally cause delays. We appreciate your patience and understanding.
We appreciate your trust in Design for Pets. If anything isn't covered here, our customer service team is always happy to help.
Questions about shipping? Email help@designforpets.co and we'll be glad to help.